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Terms and Conditions of Sale
General Terms and Conditions of Sale
Explore the comprehensive Hank’s terms and conditions.
Gain insights into our policies and regulations
to ensure a smooth user experience.
These general terms and conditions of sale (hereinafter the “GTC”) define the reciprocal rights and obligations in the event of purchasing products or services on the Platform by a User (hereinafter the “Customer”). The GTC represent the entire obligations of the parties. The Customer is deemed to accept them without reservation; otherwise, their order will not be validated. Exceptions to the provisions of the GTC may exceptionally be made if these exceptions have been the subject of a written agreement. These exceptions may consist of modifying, adding, or deleting clauses to which they relate and have no impact on the application of the other provisions of the GTC. Hank Studio SNC reserves the right to modify the GTC occasionally. The modifications will be applicable upon their publication for any purchases made after this date.
Through the Platform, the Seller provides the Customer with an online store presenting the products or services for sale, with photographs having no contractual value. The products or services are described and presented as accurately as possible. However, in the event of errors or omissions in the presentation, the Seller’s liability cannot be engaged as a result. Products and services are offered subject to availability. Prices and taxes are specified in the online store.
The Seller reserves the right to modify its prices at any time by publishing them online. Only the rates and taxes in effect at the time of the order will apply, subject to availability on that date. Prices are indicated in euros and do not include any possible delivery charges, which are indicated and billed separately before the Customer validates the order. The total amount of the order (including all taxes) and, if applicable, the delivery charges are indicated before the final validation of the order.
The Customer has the option to fill out an online order form using an electronic form. By filling out the electronic form, the Customer accepts the price and description of the products or services. To validate their order, the Customer must accept these GTC by clicking in the designated location. The Customer must provide a valid email address, billing information, and, if necessary, a valid delivery address. Any communication with the Seller may occur through this email address. Additionally, the Customer must choose the delivery method and validate the payment method. The Seller reserves the right to block the Customer’s order in the event of payment default, incorrect address, or any other issue with the Customer’s account until the issue is resolved.
The Seller remains the owner of the ordered items until full payment of the order is received.
a. Payment
a.1 Purchases on the Website
The Customer makes the payment at the time of final order validation using the chosen payment method. This validation serves as a signature. The Customer guarantees the Seller that they have the necessary authorizations to use this payment method and acknowledges that the information provided for this purpose serves as evidence of their consent to the sale and the obligation to pay the amounts due for the order. The Seller has established an order verification procedure and means of payment to reasonably protect against fraudulent use of a payment method, including requesting identification data from the Customer. In the event of refusal of authorization for payment by credit card from accredited organizations or in the case of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery. The Seller also reserves the right to refuse an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is ongoing.
a.2 B2B Services
a.2.a Late Payment
By accepting these general terms and conditions of sale, the Customer acknowledges and accepts the payment conditions stated below.
a.2.b Payment Term
The Customer undertakes to make full payment for the services provided by Hank Brussels within 15 days from the date of the invoice. In exceptional cases, with prior agreement and notification, a 30-day period may be offered to the Customer instead of the usual 15-day period. This 30-day period is a favor granted to the Customer and may be withdrawn at any time to revert to the standard 15-day period if the Customer fails to meet the deadlines established by the Seller when paying for services. This period will be automatically indicated on the invoice for the service provided by the Seller to the Customer, either in electronic PDF format or in printed format, provided with the order or sent by postal mail within 2 weeks after the completion of the service.
a.2.c Late Payment
In the event of non-compliance with the aforementioned payment period, late interest will automatically be owed to Hank Brussels, without any prior notice being required. The applicable interest rate will be 10% per month, calculated on the amount due from the first day of delay until the actual payment date.
a.2.d Collection Costs
In the event of late payment, the Customer will also be responsible for all additional costs incurred by Hank Brussels for the collection of amounts due, including collection fees, lawyer fees, and other legal expenses.
a.2.e Suspension of Services
In case of persistent late payment, Hank Brussels reserves the right to immediately suspend the provision of ongoing services until full payment is made. Hank Brussels cannot be held responsible for damages or losses resulting from this suspension of service.
a.2.f Contract Termination
In case of late payment exceeding 60 days, Hank Brussels reserves the right to terminate the ongoing contract with immediate effect, without prejudice to any other rights or remedies it may have under the law.
a.2.g Claim and Dispute
Any complaint or dispute concerning an invoice issued by Hank Brussels must be notified in writing within 3 months from the receipt of the invoice. After this period, the invoice will be considered accepted by the Customer.
By accepting these general terms and conditions of sale, the Customer acknowledges having read and accepted the financial consequences related to late payment and undertakes to respect the agreed-upon payment deadlines.
b. Confirmation
Upon receipt of the purchase validation accompanied by payment, the Seller will send the Customer an email confirmation, as well as an invoice, unless the invoice is delivered with the order. The Customer may request that the invoice be sent to an address other than the delivery address by sending a request to the customer service (see contact information below) before delivery.
In case of unavailability of a service or product, the Seller will inform the Customer by email as soon as possible in order to replace it or cancel the order for that product and possibly refund the related price, while the rest of the order remains firm and final.
Customer service contact information:
Email: hello@hank.brussels
Phone: +32 488 24 68 58
This article applies in addition to the other provisions of the contract for any subscription that the Customer subscribes to through the Platform. The subscription entitles the Customer to receive monthly or bi-monthly deliveries of 110g solid soaps (including soaps from the launch collection and limited or permanent editions of the brand) as well as candles. The Customer will be billed as follows: The subscription is paid in advance via crowdfunding, using the payment methods provided by the online crowdfunding platform. Each subscription is for a duration of 12 to 24 months, depending on the selected plan.
Communications, orders, and payments made between the Customer and the Seller can be proven through computerized records kept in the Seller’s computer systems under reasonable security conditions. Purchase orders and invoices are archived on reliable and durable media considered, in particular, as a means of proof.
Delivery is only made after confirmation of payment by the Seller’s bank. The products are delivered to the address indicated by the Customer on the online form, which serves as an order confirmation. Additional charges resulting from incomplete or incorrect information provided by the Customer will be billed to the Customer. For availability reasons, an order may be subject to multiple successive deliveries to the Customer. Delivery takes place, depending on the method chosen by the Customer, within the following time frames:
Pre-order on the website: 10 to 30 days
Standard delivery: 3-7 business days
Express delivery: 1 to 3 business days
Delivery times are provided for informational purposes only. No compensation can be claimed from the Seller or the carrier in case of delivery delays. If the delivery times exceed thirty days from the date of the order, the sales contract may be terminated, and the Customer will be refunded.
a. Verification of the Order
Upon receiving the products, the Customer or the recipient checks the condition of the delivered product or the compliance of the service provided. If one or more of the ordered products are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and immediately inform the Seller. The verification is considered to have been carried out as soon as the Customer or a person authorized by them has received the order without making any reservations. Any reservations not made in accordance with the above rules and within the specified time frame will not be taken into account and will release the Seller from any liability towards the Customer.
b. Delivery Error
In case of a delivery error or non-compliance of the products with the indications on the order confirmation, the Customer must inform the Seller within three business days following the date of delivery. Any claim not made within the specified time frame will not be taken into account and will release the Seller from any liability towards the Customer.
c. Returns and Exchanges
The product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, following the following terms: Product returned within 15 days from the date of delivery of the order, to the address specified in the email exchange (the specified address may be the company’s headquarters or the manufacturing workshop).
Headquarters and Workshop:
Rue Américaine 78, 1050 – Ixelles, BELGIUM
Any claim or return not made in accordance with the rules defined above and within the specified time frames will not be taken into account and will release the Seller from any liability towards the Customer. Any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging. The return costs are the responsibility of the Customer.
The Seller is responsible for the conformity of the products or services to the contract in accordance with the law in force at the time of its conclusion.
a. Conformity Warranty
If the Customer is a consumer, they have a period of two years from the delivery of the product to enforce the legal conformity warranty. However, if the purchased product was a second-hand item, the warranty period is one year.
Any lack of conformity must be reported to the Seller as soon as possible and in any case no later than two months after its discovery.
b. Commercial Warranty
The Seller offers the Customer a commercial warranty covering the following elements:
In case of defective or non-compliant product, the product is guaranteed in its entirety and can be exchanged for an identical and compliant product or refunded. The exchange or return of the product is the responsibility of the company in this specific case.
This commercial warranty covers the following territory:
Belgium, Netherlands, Luxembourg, France.
This commercial warranty does not cover defects caused by abnormal or incorrect use of the products or resulting from a cause external to the intrinsic qualities of the products. This commercial warranty does not exclude the application of legal warranties.
If the Customer is a consumer, they may exercise their legal right of withdrawal within 14 working days following the delivery of the goods or the conclusion of the service contract. After notifying their decision to withdraw, the Customer then has 14 days to return or return the goods.
Any withdrawal not made in accordance with the rules and deadlines set out in this article will not be taken into account and will release the Seller from any liability towards the Customer. The Customer may request a refund of the returned product, without penalty, except for the return costs, which remain at their expense.
The return or exchange of the product can only be accepted for products as a whole, intact, and in their original condition, in particular with complete, intact, and saleable packaging. The Seller must refund the Customer all sums paid, including delivery costs, within 14 days of recovering the goods or providing proof of shipment of the goods.
If the order concerns, in whole or in part, digital content not supplied on a physical medium, the Customer hereby agrees to waive their right of withdrawal for this digital content in order to be delivered as soon as possible.
If the order concerns, in whole or in part, the provision of services, the Customer hereby waives their right of withdrawal for these services in order to be provided as soon as possible following the conclusion of the contract.
Model Withdrawal Form
To: Hank Studio SNC 78 American Street, 1050 Ixelles, Belgium
Business Number (VAT): BE0768.986.306 Email: hello@hank.brussels
Phone: +32 488 24 68 58
I/We hereby notify you of my/our withdrawal from the contract for the sale of the goods/for the provision of the service below:
[Describe the goods or service concerned]
Ordered on /received on : __________
Name of the consumer(s): __________ Address of the consumer(s): __________
Signature of the consumer(s) (only if this form is notified on paper):
Date: __________
The Seller will keep proof of the transaction, including the purchase order and the invoice, in its computer systems under reasonable security conditions. The Seller assures its Customer of the protection of their personal data in accordance with the Privacy Policy available on the Platform.
If the Seller is prevented, in whole or in part, from fulfilling the order due to an unforeseen and uncontrollable circumstance, it constitutes a force majeure event. In the event of force majeure, the Seller is allowed to suspend the execution of the order, in whole or in part, for the duration of the force majeure. The Seller will immediately notify the Customer of this situation. If the force majeure event continues for more than 90 uninterrupted days, each party to the contract will have the right to unilaterally terminate the contract by sending a registered letter to the other party. However, the services already provided by the Seller will be billed to the Customer proportionally.
The illegality or nullity, in whole or in part, of a provision of these Terms and Conditions will have no impact on the validity and application of the other provisions. The Seller reserves the right to replace the illegal or null provision with another valid provision of similar scope.
These Terms and Conditions are governed by Belgian law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the courts of the judicial district where the Seller has its registered office.
