F.A.Q.

For optimal fragrance enjoyment, we recommend using your Poly candle within a year of purchase.

Estimated Duration
Under standard conditions, your candle boasts a burning time of approximately 55 hours (Poly model), adhering to prescribed usage guidelines.

Preserving Candle Quality
To maintain your candle’s fragrance, refrain from burning it for more than 4 hours at a time. Trim the wick to 0.5-1 cm before initial use to ensure even melting.

To preserve fragrance, close your candle between uses.

Natural wax may exhibit cracking, especially upon rapid cooling, which doesn’t compromise candle quality.

 Your wick is probably too small or cut too close to the wax. To address this issue, allow it to melt further and let the wax flow to the sides of the candle to create a small well of wax, which will promote burning by providing more space for your wick to allow the flame to develop.

To prevent uneven melting, maintain a 1 cm wick length and allow complete surface melting before extinguishing.

 To prevent your candle from hollowing out, you should burn it until the top layer of wax is fully liquefied. This is essential to ensure that the entire top surface becomes liquid, especially during the initial use. Do not exceed 4 hours of burning. You can restore its normal appearance by following our video tutorial on our blog here.

No, that’s not normal, but it can be caused by several factors. Always make sure to follow the recommended burning time and not let the candle burn for more than 4 hours. Do not insert anything into your candle, and do not add fragrant or essential oils or foreign objects to it. Keep your matches away from it as well. Keep flammable materials away from the candle (away from curtains and flower bouquets). Do not place your candle on a hot surface (like a stove). Keep it out of reach of children and pets to prevent any accidents.

 Do not use the lid to extinguish your candle to prevent soot from settling on it. Smother the flame with a snuffer or safely dip the wick into the liquefied wax. This also helps to re-coat the wick with wax for the next use.

Extinguish it when there is only about one centimeter of liquid wax left at the bottom of the jar (the inner rim will serve as a guide when you reach this point). This prevents overheating the remaining wax and its fragrance, and it reduces soot production. It also makes it easier to clean out the remaining wax.

To remove the remaining unmelted wax at the bottom of the jar, wait for the wax to cool or place the jar in the fridge to speed up cooling. Use chopsticks, a pencil, or a pen to push the wax out of the jar through the drainage hole at the bottom. You can discard the small metal piece that held the wick.

Reuse the remaining wax in a wax melt burner to make the most of your precious scented wax. Then wash the wax residues with hot water (wax melts at temperatures above 50°C and cleans easily).

 Yes. Our wax is 100% vegetable-based, made from rapeseed and coconut. Being naturally more oily, it can leave marks or deposits on the jar. You can easily clean them once your candle has completely melted, using warm soapy water.

 For daily maintenance, use a dry or slightly damp, lint-free cloth, such as chamois leather or a microfiber cloth. If stains appear, clean them with warm water and a mild detergent. For deep cleaning, use warm water, black soap, and a soft-bristle brush if needed. Apply a specialized maintenance product for porous stones as necessary. Then, dry the surface and apply a thin layer of neutral oil using a microfiber cloth to waterproof it, or use a hydrophobic/oleophobic product for porous stones.